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Availability:

At the time the item is listed in our store, the item is in stock and ready for shipment directly from our warehouse. However, due to strong demand for certain items, they may become out of stock without warning. If this should occur, you will have a choice of receiving a full, immediate refund, or to be placed on back order for that item. To ensure prompt shipping and delivery of your item, we ask that if you are paying by check or money order to please send payment within 7 business days. If your payment is delayed, there is a chance that the item you have purchased is no longer available for immediate shipment.



Returns:

We make every attempt to only carry the highest quality items. However, if you are not satisfied with your purchase, please contact us and return the merchandise within 7 days of receipt. All returned items must be in resalable condition. Your refund will be processed upon receipt and inspection of items. Buyer is responsible for return shipping costs.



Order Processing:

Unless otherwise noted in the individual listing, order processing time is 3 business days.


Shipping:

Domestic Shipping:

Your order will ship directly from our warehouse to any address that is serviced by USPS.

Please be aware that shipping times are in addition to processing times. If you would like to receive your item(s) sooner, shipping upgrades are available. Please contact us to inquire about upgraded shipping methods and rates and to let us know if you would like to have them added to your invoice prior to checkout.



International Shipping:

Method:

Our standard shipping method is First Class Mail International. This is the least expensive shipping method available but it also takes the longest. If you would like to receive your item(s) sooner, shipping upgrades are available. Please contact us to inquire about upgraded shipping rates and to let us know if you would like to have them added to your invoice prior to checkout.



Damaged, Defective, and Wrong items:

All of our items come carefully packaged. If you receive an item that is damaged during shipping, save the original packaging and contact us within 3 days for further instructions, and to arrange for replacements. In the event that you receive defective items, or items that are not what you ordered, contact us within 3 days of receipt to arrange for the merchandise to be returned. Once we have received and inspected the item(s), a replacement item(s) will be shipped or a refund issued.



Payment Methods:

We accept PayPal, personal checks, and USPS money orders only. For customers paying by check, your order will be processed when funds have cleared the bank. Customer orders using USPS money orders will be processed upon receipt of payment. For customers paying through PayPal, your order will be processed and shipped once we receive notification from PayPal that a payment has been received.


Rush Orders:

We are glad to help you with rush orders. Please keep in mind that some items are very heavy and can be expensive to ship using Next Day or 2nd Day Air services. Additional shipping or handling fees apply to rush orders. Please contact us first to see if we can accommodate your order and for shipping quotes.
Last Updated: 14 Jun 2010 12:25:43 PDT home  |  about  |  terms  |  contact
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